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TWBS Network Status
Service Status
Phone System GOOD
Core Network GOOD
WiFi Network GOOD
Internet Connection - NCUK GOOD
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Internet Connection - BE GOOD
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Network Status
Network Servers GOOD
Email Services GOOD
FirstClass problems
20/09/11 @ 09:10
FirstClass is running very slowly and may not allow
users to open messages. This issue has been reported
to RBWM who manage FirstClass and has been given
incident number 52895.
20/09/11 @ 11:42
RBWM have asked for more information and are currently
investigating the cause.
21/09/11 @ 08:20
Issue still ongoing, no further communication from RBWM.
21/09/11 @ 08:35
Re raised fault, no further communication from RBWM.
22/09/11 @ 08:46
Issue still ongoing, no further communication from RBWM.
22/09/11 @ 12:08
Spoken to John Tordoff, Technical Services Manager at RBWM.
He will be looking into the issue and get back to us...
23/09/11 @ 09:52
Left a voicemail message with John Tordoff asking him to get
back to us with an update...
23/09/11 @ 09:59
RBWM have checked network infrastructure last night and
couldn't find any faults.
They will reboot both FirstClass servers at 22:30 this evening.
26/09/11 @ 09:12
Reboot of the FirstClass servers did not fix the issue.
RBWM are now getting reports of this issue from other
sources, not just TWBS or RWSC. They will request additional
diagnostic information but we have pre-empted this and sent
them the infromation that they will probably require.
26/09/11 @ 12:49
RBWM have now requested the information that they spoke about
at 09:12 this morning. It is exactly the information which we
have already supplied, so we have re-supplied it to them!
27/09/11 @ 08:53
RBWM report that FirstClass seems to be working OK. They do not
have an explanation as to why it has been slow for the past week, nor
can they provide any assurance that the problem will not recur.
28/09/11 @ 14:20
RBWM belive this issue is resolved although we are still experiencing
problems. We have made them aware of this and await a reply.
30/09/11 @ 11:18
FirstClass seems to be working OK now, but no further comminucation
from RBWM. Please ensure you report and further issues to Computer
Services so we can raise them with RBWM if required.
Printing GOOD
Remote Gateway GOOD
Serco MIS (eportal/Facility) GOOD

Please note, this page is manually updated.
If you are experiencing a problem with one of the services
which has a good status please contact Computer Services as
we are probably not aware of the issue!


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